Shipping

Shipping Policy

Use this guide from Owala to review processing, delivery, and tracking. This page applies specifically to owaleb.shop.

What Owala customers should know about returns after delivery
Customers using owaleb.shop can rely on the following Owala guidance about returns after delivery. Free standard outbound shipping does not reduce the 30-day no-reason return right. For every approved no-reason return or exchange, Owala also pays the return shipping cost and provides a prepaid label or equivalent free arrangement.

delivery area at Owala
The following delivery area guidance applies to the Owala storefront at owaleb.shop. Orders can be shipped only to addresses within the United States. Standard shipping is free.

Details from Owala on tracking and addresses
Owala publishes this tracking and addresses guidance for customers using owaleb.shop. Where a carrier provides tracking, shipping confirmation and tracking information will be sent to the contact information supplied at checkout. Customers are responsible for providing a complete and accurate delivery address. Contact us as soon as possible if an address needs correction; changes cannot be guaranteed after fulfillment begins.

How Owala handles processing and transit
Customers using owaleb.shop can rely on the following Owala guidance about processing and transit. We normally prepare orders within 1-2 business days, excluding weekends and U.S. public holidays. After an order has been processed and handed to the carrier, estimated transit time is 4-6 business days. The combined estimated delivery window is therefore normally 5-8 business days, although carrier disruptions, weather, peak periods, address issues, or events outside our reasonable control may cause delays.

Details from Owala on delivery issues
For purchases made through owaleb.shop, Owala applies the following guidance on delivery issues. When carrier tracking indicates a delivery problem, or if an order arrives damaged or incomplete, contact Support@Owaleb.shop or 4237184497. We will work with the carrier and provide an appropriate resolution under our Refund Policy.

Merchant Information
Business name: Owala
Brand name: Owala
Email: Support@Owaleb.shop
Phone: 4237184497
Physical address: 1152 3rd Ave, Seattle, Washington, 98101, United States