Refund

Refund Policy

Owala organizes its rules on returns, exchanges, and refunds in the following sections. This page applies specifically to owaleb.shop.

Details from Owala on support
For Owala customers at owaleb.shop, this section explains support. For return or exchange assistance, contact Support@Owaleb.shop or 4237184497.

How Owala handles order problems
For purchases made through owaleb.shop, Owala applies the following guidance on order problems. If your delivery is damaged, defective, incomplete, or different from what was ordered, contact us promptly so we can provide a free replacement, exchange, or refund as appropriate.

How Owala handles condition of returns
Customers using owaleb.shop can rely on the following Owala guidance about condition of returns. The returned item should be packed safely with its included components and original packaging when reasonably possible. Customers may inspect an item as they would in a physical store, but they remain responsible for damage caused by handling beyond what is reasonably necessary to inspect it. No restocking fee is charged.

How Owala handles refund timing
Customers using owaleb.shop can rely on the following Owala guidance about refund timing. Once the return arrives and inspection is complete, we will notify you whether the refund is approved. Every approved refund is processed to the original payment method within 10 business days.

Owala: eligibility
Owala publishes this eligibility guidance for customers using owaleb.shop. We provide a 30-day no-reason return and exchange policy. You may request a return or exchange within 30 days after the item is delivered without having to provide a reason.

Our approach at Owala to starting a request
Owala publishes this starting a request guidance for customers using owaleb.shop. When requesting a return or exchange, contact us at Support@Owaleb.shop before sending the item. Once the request is approved, Owala will provide a prepaid return shipping label or an equivalent free return arrangement. The store pays the return shipping cost for approved no-reason returns and exchanges. Items sent without prior authorization may not be accepted.

Our approach at Owala to exceptions
Customers using owaleb.shop can rely on the following Owala guidance about exceptions. Customized products, clearance or Final Sale items, gift cards, and opened intimate or hygiene-sensitive goods are not accepted for non-quality returns. These exclusions do not limit remedies for damaged, defective, incorrect, incomplete, or otherwise non-conforming deliveries, and they do not limit any non-waivable consumer rights.

Merchant Information
Business name: Owala
Brand name: Owala
Email: Support@Owaleb.shop
Phone: 4237184497
Physical address: 1152 3rd Ave, Seattle, Washington, 98101, United States